Howdy I’m Phil Hinton from Brighton Feed & Saddlery in Brighton, Colorado. We’re Colorado’s largest saddle and tack shop. We’ve been a Cbeyond customer since 2003. We originally signed up with Cbeyond because of the reliability issues that we were having with our previous phone company and we were interested in the technology that they were using back then. Since then, we’ve stayed with them mainly because of the services they provide and the customer service that we’ve received.

We use Cbeyond’s secure backup to backup our POS system as well as some accounting files. We back up within our company but then we also backup online with that service so that we get maximum protection. We use our e-mail services to keep in contact with customers throughout the world. We ship saddles internationally all the time and it gives us the opportunity to answer those customer’s questions and they don’t have the expense of having to call us with international rates.

We like having all the services within one company. That gives us the opportunity to only have one bill and one point of contact if we do have any problems and when we have, we’ve been very happy with the customer service that we’ve been provided when we do have an issues. I’ve even had Cbeyond call me and say “you appear to be having a problem with this” and we weren’t even aware that we had a problem, but they were already working on it. So, that was very convenient and efficient for us.