Healthcare Practice

About Piedmont Rheumatology

• Specialty healthcare practice
• Long-time Cbeyond customer
  using BeyondVoice service
• Headquartered in Atlanta, GA

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Business Challenges

• Choose a service that can keep pace with the practice
• Closely integrate communications technology and business practices
• Upgrade to a better solution without sacrificing reliability

Results with Cbeyond

• Piedmont moved to an all-digital solution with rich feature set
• A certified and time-tested solution ensured dependable service
• With a single solution, Piedmont Rheumatology cut costly vendors and lowered its bills

Piedmont Rheumatology had been a Cbeyond customer for many years using Cbeyond's BeyondVoice service. With the growth of the practice, Piedmont saw a need to communicate with patients more effectively, and to integrate technology touch points like e-mail into the practice's business processes. After consulting with Atlanta-based Enroute Networks, the specialists in LAN/WAN, Internet security, and VoIP integration, Dr. Hayes Wilson decided to upgrade to Cbeyond's all-digital BeyondVoice with SIPconnect service and add Cisco's new UC-500 IP PBX phone system.

• Choose a service that can keep pace with the practice. A digital voice and data solution delivers the rich features and ease of use this complex medical practice demands.
• Closely integrate communications technology and business practices. Easy remote access to e-mail and tighter integration between e-mail and voicemail save time and streamline access to patient information.
• Upgrade to a better solution without sacrificing reliability. Dr. Wilson's patients count on constant access to their physician and his practice. The practice secured a certified, field-tested solution that won't let them down.

"The reason I am so happy with Cbeyond is their remote troubleshooting capabilities. In the past, in the rare instance there was a problem, I would get notified by Cbeyond that they had identified and were fixing a problem even before I was aware that one existed. That gave me the peace of mind to okay the upgrade to BeyondVoice with SIPconnect when Enroute recommended it."

The Cbeyond Solution

Dr. Wilson's practice uses BeyondVoice I with SIPconnect, adding BeyondMobile and several other services such as web hosting.

• The Cbeyond BeyondVoice solution follows the SIPconnect specification to ensure consistent quality of service, low cost, and full-featured telephony for SIP-based voice-over-IP calls.
• Cbeyond developed the SIPconnect specification with Cisco and other industry leaders to connect its private, managed VoIP network to next-generation IP PBX systems.
• CbeyondOnline, Cbeyond's customer control panel, offers easy management of account settings and payment options, including automatic payment.

Results and Benefits

Dr. Wilson reports that the new solution is better and even easier to use for managing his toll-free 800 numbers, scheduling call forwarding, remote troubleshooting, Web hosting, and patient billing. Through Cbeyond's Webmail product, Dr. Wilson enjoys hassle-free access to his e-mail while he's working off-site or at the hospital.

• With Cbeyond's scheduled call forwarding, Dr. Wilson was able to replace the practice's expensive answering service, which cost $1,000 per month and required extensive manual overhead to manage.
• Piedmont Rheumatology uses Cbeyond's reliable network connection to send patient billing information securely to the company that manages its billing.
• Cbeyond's Hosted Microsoft Exchange service provides easy remote access to e-mail, as well as voicemails, which are converted to digital sound files and delivered directly to an e-mail inbox.

Download the full case study