General Considerations in Transitioning Your Cbeyond Service

You have a service contract with Cbeyond. If you cancel service prior to the end of your service period, contract termination charges will apply.
If you cancel service prior to the end of your service period and you were given an install fee waiver or a promotion, the install fee waiver and the promotion credit(s) will be reversed and charged back to your account.
According to the terms of your contract, you must provide Cbeyond with a 30 day written cancellation notification to give Cbeyond the authority to terminate your services.
Please understand, any numbers requested to be disconnected on your carriers order will automatically revert back to the originating carrier on the account disconnection date and you will loose the right to your existing numbers.
It is your responsibility to make arrangements for and set-up your services with new providers. Cbeyond is not responsible for your services after the Switch date. As Cbeyond sells voice and Internet services as an integrated, bundled package, we cannot continue to provide any partial services after the Switch date for reduced costs.

If you are transferring numbers to another carrier - your new local service provider will request a Switch date from Cbeyond. On this date, your new provider is responsible for providing service for your current phone numbers, and all other services currently provided by Cbeyond.
If you are not transferring numbers to another carrier - your account will be disconnected 30 days from receipt date of your letter of intent to disconnect from Cbeyond. On this date, all services currently being provided by Cbeyond will be terminated. If for any reason you need the account to remain open past the disconnection date, the request must be made in writing at least 48 hours prior to the disconnection date, and all normal monthly charges will continue.
You must allow Cbeyond to pick-up our equipment (after the end bill date) or you will be billed for the equipment. Cbeyond will make one visit to your location to pick-up the equipment. If additional visits or other efforts are required to retrieve the equipment, you will be billed for the charges associated with these efforts. Caution: Upon disconnect, a technician will remove all wiring, 66 block(s), and equipment that was installed by Cbeyond in order to provide service. Please insure that your new provider does NOT re-use any of our equipment or wiring, including the 66block/demarcation point.
To view your current services, select the "My Account" section link on Cbeyond-Online.
Click here to logon to Cbeyond-Online: www.CbeyondOnline.net.

Local Phone Service

Your new provider is responsible for your local phone service as of the Switch date.
If you encounter any problems with your local service on the Switch date, your new provider(s) is your point-of-contact for trouble resolution.
If you want to change the Switch date, you must contact your new provider to request the change. Your provider may require a number of days notice to make this change.
You should ask your new provider to ensure that your Directory Listings remain active.

Long Distance

Internet Access

Your high-speed Internet Access with Cbeyond will not be available after the switch date.
You should make arrangements with a new Internet access provider.

IP Addresses

Toll-Free

You should make arrangements with your new long distance provider to take responsibility for your Toll-Free number(s) on the Switch date.
If your new long distance provider does not take responsibility for the number on the Switch date, it is possible that the number may stop working.

Fax to Email

Prior to the Switch date, you should make arrangements with your new service provider to port your Cbeyond Fax to Email number(s) if you wish to retain them.
In the case that your new provider does not offer this service, note that they can be ported to be fax lines or any other type of phone line you wish.
If your new long distance provider does not take responsibility for the number on the Switch date, it is possible that the number(s) may stop working.

Email

Your Cbeyond Email accounts will not be accessible after the Switch date and mail cannot be forwarded to another email box.
You should obtain email service from another provider and give your new email address to contacts prior to the Switch date.

Web Site

Your Cbeyond website will not be available after the Switch date.
You should make arrangements with a new web-hosting provider.
It's important that you have a current copy of all of the files on your site prior to the Switch date so that you can upload the files to your new hosted web site.

Voice Mail

Domain Name service

Cbeyond will no longer host or be the registrar for your domain name after the Switch date. This will affect Internet connectivity to your email accounts (whether provided by Cbeyond or another provider) as we will no longer update domain name servers. This would also affect your website (whether provided by Cbeyond or another provider).
You should make arrangements to transfer your domain name within (60 days) of your switch date so that it does not go into redemption status. If this occurs, there will be a minimum processing fee of $200 to get this out of redemption status in order to transfer to your new provider.

Calling Cards, Conference Calling

Your Cbeyond Calling Card and Cbeyond Conference Calling services will not work after the Switch date.
You should make arrangements with new providers.

Collect Calling

Cbeyond reserves the right to bill you for any Collect Calling/third party or 900 charges incurred by you after your disconnect date.

Mobile

You should make arrangements with your mobile provider to take responsibility (port out) your mobile number(s) on or before the local services switch date.
If your mobile provider does not take responsibility (port out) your mobile number(s) on or before the local services switch date, your mobile number(s) will be disconnected and you will no longer be able to port them to another carrier.

Secure Backup & File share

Your backed up data will be deleted from our servers and will no longer be accessible after the switch date.
You should check the files on your account and make sure you have a copy saved on your computer or have made alternate arrangements to store them.