The HTC Hero offers everyday applications of the technologically savvy.  Whether it is checking your latest social network updates to watching a flash video clip, the Android phone provides functionality with easy-to-use widgets right on your desktop for easy access.

Your Hero:

• Different accounts? No problem. View messages from any one person—emails, calls, texts, status updates, everything—all in one place. 
• Create as many desktop Scenes as you want. With Scenes, a new profile feature, HTC Hero becomes multiple phones in one – you control, create and switch between Scenes for different moments in your life.

 In one personalized Scene mode, your Hero becomes a weekend phone that helps you relax with your choice of music, and catch up with friends. With another setting, your phone becomes your personal guide and provides up to the minute access to weather, local time, and maps on a business trip.

• Stay grounded, no matter where your business takes you. The minute your plane lands, your phone automatically updates the time and weather with the HTC desktop weather app. 
• App out your phone. One-touch access to thousands of apps on the Android Market™.

Product & Service Information

1. What do I get when I purchase an HTC Hero smartphone from Cbeyond?
2. What does Cbeyond offer that is better than the other choices in the marketplace?
3. What does BeyondMobile with an HTC Hero smartphone allow me to do?
4. What additional services are available with my BeyondMobile service?
5. What services does my business need to subscribe to in order to add BeyondMobile services?
6. Once I order BeyondMobile, when will my smartphone arrive?

Product Information, Fees, Warranties & Returns

1. What exactly is the HTC Hero smartphone?

Phone Availability

1. Can I add any mobile phone I want to my BeyondMobile service?

Activating Service

1. Once my phone arrives, is there any setup required?
2. How do I move/transfer my existing phone number to my HTC Hero smartphone?
3. How do I set up an email account?

Voice Services

1. How do I set up, use, and/or listen to my smartphone’s voicemail?
2. How do I access my voicemail from another phone?
3. How do I use 3-way calling?
4. How do I use the speakerphone?

Bluetooth®

1. Does the smartphone support Bluetooth?
2. Does it support both voice and data using Bluetooth?
3. How do you enable/disable Bluetooth?
4. How do I pair my Bluetooth device with my HTC Hero smartphone?

Text Messaging

1. How do I use Simple Text Messaging (SMS)?

Wireless Email Information

1. Can I set up filters so that only the messages I really want appear?
2. What happens to email messages that I read and delete?
3. Can I read attachments?
4. What file formats/extensions are supported?
5. What happens to email messages sent when my HTC Hero smartphone is turned off or not in coverage?
6. Can I read and compose email messages if the wireless connection is turned off or not in coverage?

Network Coverage

1. What network does the Cbeyond BeyondMobile use?
2. Where is coverage available?
3. How can I tell if I am in coverage?
4. What factors affect coverage?
5. Is there anything I can do to ensure I get the best coverage available?

International

1. Where does the HTC Hero smartphone work internationally?
2. Can I add international dialing to my BeyondMobile service; if so, how?

Product & Service Information

What do I get when I purchase an HTC Hero smartphone from Cbeyond?
As a Cbeyond customer you receive the following:

• An HTC Hero smartphone with voice and data services.
• A battery, wall charger, 2 GB microSD card (pre-inserted), USB connection cable, and a Getting Started Guide.
• Dedicated technical support

What does Cbeyond offer that is better than the other choices in the marketplace?
With Cbeyond BeyondVoice with BeyondMobile you get the same mobile services with national coverage you expect–with benefits specifically designed for small businesses. You can:

• Get 24/7 customer service that follows you wherever you go.
• Never pay domestic roaming charges again!
• With Integrated Voicemail, there is only one voice mailbox (shared between your phone line & mobile phone).

What does BeyondMobile with an HTC Hero smartphone allow me to do?
BeyondMobile delivers big business communication tools:

• Send/receive email wirelessly – wherever you are.
• Port numbers in, and keep your phone numbers, even when employees leave.
• Control and manage all aspects of your account with CbeyondOnline.

What additional services are available with my BeyondMobile service?
With BeyondMobile:

• Cbeyond Hosted Microsoft Exchange wireless synchronization for an additional $10 per month
• To upgrade, just call 1-866-424-5100 Monday thru Friday.

What services does my business need to subscribe to in order to add BeyondMobile services?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.

Once I order BeyondMobile, when will my smartphone arrive?
If you already are a BeyondVoice subscriber, your BeyondMobile phones will arrive 2-5 business days from when you authorize the purchase

Product Information, Fees, Warranties & Returns

What exactly is the HTC Hero smartphone?
The HTC Hero smartphone is a powerful, wireless device that includes a wireless phone, wireless email, personal information manager (address book, calendar, task manager and memo pad), wireless Internet browser, calculator, alarm clock and more. The Hero smartphone is ideal for the mobile business traveler or executive on the go.

Phone Availability

Can I add any mobile phone I want to my BeyondMobile service?
No. Due to the fact that the phones we sell need to be certified on our network and need to operate at a certain radio frequency, you can only add a phone to your service that you purchase through Cbeyond. Cbeyond is working hard to add many new models to our product catalog so if you don’t see the model that you would like to buy, keep checking back with us via our website.

Activating Service

Once my phone arrives, is there any setup required?
Unless you are transferring your existing number, your phone comes in working condition, activated for voice services. The manufacturer does encourage you to give your phone’s battery a full charge before using it. If you are transferring in an existing phone number, this will take an additional step.

How do I move/transfer my existing phone number to my HTC Hero smartphone?
If you have an existing mobile phone number that you would like to move to your new Cbeyond BeyondMobile phone, please review the instructions below and have your documentation ready before accessing Cbeyond’s self-service mobile transfer website.
Note : A Number transfer typically takes 2 to 5 hours to complete if all the information supplied is correct. Incomplete or incorrect information can stop the process.
To complete the process, you will need to have the following ready

• Your charged Cbeyond mobile phone.
• The name of your previous service provider.
• The current active phone number that you wish to transfer.
• The account number of your previous service as it appears on your bill.
• The name and address exactly as they each appear on your bill.
• The last four digits of the social security number or complete tax identification number of the previous service provider account.

When you have collected all of the above information and have your new BeyondMobile phone on and fully charged, please go to the Cbeyond Mobile Transfer website at:
www.cbeyond.net/mobilesupportcenter or call 1-866-424-5100

When transferring your existing mobile number to Cbeyond, you should maintain access to both your old phone and your new Cbeyond phone until the transfer is complete. You may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel).

(strongly recommended) You should call your previous provider once you have successfully made and received phone calls from your Cbeyond phone for at least 24 hours. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider.

How do I set up an email account?

Adding your Cbeyond Hosted Microsoft® Exchange Account

1.  From Home tap the arrow at the bottom left of the screen, then tap Mail.
2. Select New Account, then choose Exchange ActiveSync.
3. Use the keyboard to enter your OUTLOOK COMPLETE email address (ex. Jane.customer@mydomain.com).  Then highlight the password area, and type your password.  Then tap Next.
4. Next it will request the server address; enter sync.cbeyond.com.
5. You will receive a message that the Exchange Server must enforce a security policy on your device in order to synchronize.  Tap OK.
6. Select the folders you want to synchronize and then tap Finish.
7. Once synchronization is complete, the phone will be connected to the Exchange server.

Adding a Non-Hosted Microsoft Exchange Account (POP3/IMAP)

1. Tap the arrow at the bottom left of the screen, then tap Mail.
2. Select New Account, then choose Other (POP3/IMAP).
3. Use the keyboard to type your email address.  Then use the trackball to highlight the password area, and type your password.  Tap Next.
4. Enter the Account name and Your name and then tap Finish setup.

Voice Services

How do I set up, use, and/or listen to my smartphone’s voicemail?

To Setup Your Voicemail - Your smartphone may come equipped with a voice mailbox that integrates your office and your mobile voicemail into a single voice mailbox in which you may not need to setup your smartphone voicemail.

Note : We suggest using the hands-free earbud for this process because it is much easier to listen to the voice prompts and press buttons without having to pull the phone away from your ear. Just plug in the hands-free earbud into your HTC Hero smartphone and place the earbud speaker in your ear.

From the Home screen, press Phone at the bottom of the screen, then press and hold 1. Follow the voice prompt instructions at the end of the message to manage your voicemail, you can save, forward, reply, delete, replay and more, based on numerical commands the voice prompt will explain to you.

How do I access my voicemail from another phone?

Dial your MOBILE phone number.

• When your Voicemail answers, press *.
• Follow the voice prompts.

How do I use 3-way calling?

To initiate a 3-waycall from the home screen: Press Phone at the bottom of the screen.  Then either dial a number or select a contact to begin the call. Once the session is established, press MENU and tap Add call, and then dial the number of the second participant. The first participant is put on hold when you dial the
second participant. When connected to the second participant, tap the bottom right of the screen to merge the calls.

Note : Once the 3-way call is established, either party can drop the call and you will remain connected with the remaining party.

How do I use the speakerphone?

•   During a call, press MENU, then tap Speaker on/Speaker off to toggle between turning the speakerphone on or off.
• Warning! To avoid damage to your hearing, do not hold your phone against your ear when
  the speakerphone is turned on.  

Bluetooth®

Does the smartphone support Bluetooth?

YES, the smartphone is Bluetooth enabled.

Does it support both voice and data using Bluetooth?

You can add a wireless headset which allows you to talk on your HTC Hero smartphone without a tethered earbud. Wireless data transmissions are not supported currently.

How do you enable/disable Bluetooth?

•     Note: Turn off Bluetooth when not in use to conserve battery power, or in places where using a wireless device is prohibited, such as on board an aircraft and in hospitals. 

1. From the HOME screen, press MENU, and then tap Settings.
2. Tap Wireless & Networks > Bluetooth settings and then select the Bluetooth
   check box.

How do I pair my Bluetooth device with my HTC Hero smartphone?

1. From the HOME screen, press MENU, and then tap Settings.
2. Tap Wireless & Networks > Bluetooth settings and then select the Bluetooth
   check box.
3. Tap Scan for devices. Your phone will start to scan for Bluetooth devices within range and will display all detected devices below the Bluetooth devices section.
4. Tap the hands-free headset or desired device in the list to start pairing.
5. Once the connection is made, the Bluetooth Connected icon will appear in the status bar.

Text Messaging

How do I use Simple Text Messaging (SMS)?

From the Home screen, tap the bottom left icon on the screen ( insert vertical triangle icon ) to show All programs, then tap Messages.  Tap New message, then proceed to enter the desired contact’s number. Then tap in the blank field, and begin typing.  Finish by tapping Send.

Note : With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending to a phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an email address. Typically, only wireless phones are capable of receiving SMS messages so you will want to verify the device type of the recipient before sending.

Wireless Email Information

Can I set up filters so that only the messages I really want appear?

Yes. You can set up filters that will push out only the email with the criteria you specify to your HTC Hero smartphone (for example only email from specified individual email addresses or only email on which you are on the To line).

What happens to email messages that I read and delete?

With a typical installation, your email that is deleted on the Hero smartphone will remain in your MAC or PC’s regular email.

Can I read attachments?

Yes, you can read most common email attachments with your HTC Hero smartphone.

What file formats/extensions are supported?

• MicrosoftTM Word (.doc)
• MicrosoftTM Excel (.xls)
• MicrosoftTM PowerPoint (.ppt)
• AdobeTM PDF (.pdf)
• CorelTM WordPerfectTM (.wpd)
• ASCII text (.txt)
• HTML (.html)
• Zip archive (.zip)
• Images (.jpg, .bmp, .png, .gif, .tiff)

What happens to email messages sent when my HTC Hero smartphone is turned off or not in coverage?

If you are not in a coverage area or if your smartphone is not turned on, the service stores these messages until your Hero  smartphone is available to receive them.
Note : There is a time limit of 72 hours for the store and forward feature. Email messages older than 72 hours will not be forwarded to the HTC Hero.

Can I read and compose email messages if the wireless connection is turned off or not in coverage?

Yes, you can read and compose email when you are not in coverage or if your wireless access is turned off. You can simply save composed email messages as drafts and send them once you are connected and ready.

• Select Save as Draft option from your HTC Hero smartphone menu.

Network Coverage

What network does the Cbeyond BeyondMobile use?

The HTC Hero Voice and Data service uses CDMA2000 1xEVDO/1xRTT Dual-band (800 and 1900 MHz)

Where is coverage available?

How can I tell if I am in coverage?

If there is a bar or more next to the battery icon, then you are receiving at least partial service.  The more bars that appear, the better the service.

What factors affect coverage?

Your HTC Hero smartphone uses radio frequencies so coverage is affected by anything that could interfere with radio waves. Typically, you get better coverage outside of a building than inside.

Is there anything I can do to ensure I get the best coverage available?

The HTC Hero smartphone has an internal antenna so it is imperative that you use it when you are in spotty coverage in a manner that maximizes the antenna’s surface area. The best manner to do this is to have the HTC Hero smartphone at a vertical angle and to use the included hands-free earbud so that your hand is not blocking the antenna. When not using the HTC Hero smartphone, you should keep it in the belt-clip in order to maximize coverage and battery life.

International

Where does the HTC Hero smartphone work internationally?

Unfortunately, the HTC Hero smartphone does not support international roaming coverage while out of the United States. 

Can I add international dialing to my BeyondMobile service; if so, how?

Yes, you can add international dialing to your BeyondMobile service. However, you will incur additional, per minute charges. To activate international dialing, please call Customer Support at 1-866-424-5100 Monday through Friday.