Answer professionally, route customers, connect always
| With high-quality, efficient call routing tools like this, your callers will never guess you’re a small business. Cbeyond's Virtual Receptionist helps make every call your most important call, no matter where your employees are - in the office, on the road or at home - your customers can reach them. |
Now, you won’t need a dedicated employee to answer your company’s phones. Since it’s hosted in the cloud, Virtual Receptionist requires no expensive equipment to purchase, and is available wherever you are.
Features & Benefits
- Save Time: Set up Virtual Receptionist to answer common questions such as your hours of operation or directions to your business.
- Transfer Calls Anywhere: Transfer calls to employees with direct 10-digit dialing to an alternate number, including mobile numbers. (Please note that this option does not apply to extension dialing.)
- Automatic Answering: Whether your office is closed or you and your staff are busy with other customers, you will not miss another important call with Virtual Receptionist on the job. Simply schedule your system to be active at any time.
- Online Management: Just go to CbeyondOnline™ to make adjustments to your Virtual Receptionist greeting, menu options, directory or schedule at any time to create a personalized message that is unique to your company.
- Audio Upload: Upload a recorded audio file right from your computer. Virtual Receptionist accepts several audio formats including .wav and .mp3 file formats.
- Customizable Menus: Use Virtual Receptionist to create up to two main menus - one for when you're open and another for when your office is closed. With Cbeyond's preconfigured templates, it's easy to customize Virtual Receptionist for your business.
- Custom Recordings: It is easy to update and personalize your Virtual Receptionist prompts and greetings. You can record Virtual Receptionist audio files directly from your computer as long as you have a microphone.
- Text-to-Speech Announcements: Advanced text-to-speech technology allows you to type in your message rather than having to record and re-record announcements. Prefer a personal touch? Recording your announcements over the phone is also available.
- Company Directory: Easy-to-navigate directory allows callers to dial your employees by name.
- No Hold Times: Offer better customer service by empowering your customers to self-navigate to the information they need or to the person they need to speak to without waiting in queue during peak call times.
- Virtual Voicemail: Receive up to 25 virtual voicemail boxes free. Allow your employees to each have a voicemail box without needing separate phone lines. (For more information about our voicemail features and voicemail for your phone lines, click here.)
- Cloud Based Solution: With Cbeyond’s Virtual Receptionist, there is no expensive equipment to buy or maintain and you can access it from anywhere.