Technology may seem impersonal, but small business isn’t. Cbeyond is focused on delivering high-touch personalized service from the time our sales representative walks through the door through the life of your service. Rest assured, we’re with you every step of the way.
Cbeyond rolls out the red carpet to welcome you and provides white glove service to you at all times.
The Red Carpet Welcome
Transitioning to a new service provider can be a daunting task … not at Cbeyond! You are important to us and we are excited to bring your company on board. Cbeyond has a proven “red carpet” process to lead you through this upgrade.
- Customized Solution For Your Business – Our consultative sales team meets with you in person to understand your needs and customize the right solution for you.
- Single Point of Contact During Transition to Cbeyond – An experienced Cbeyond Service Coordinator is assigned to your business and is focused on ensuring your move to Cbeyond goes smoothly. This person will lead you through your transition and is available for questions along the way.
- On-site Training & Setup – Do you have time to learn from a manual or help desk? We think not. A Cbeyond Smart Start Advisor will come to your office to help you understand and setup your Cbeyond productivity enhancing applications so you can immediately start getting the most from your service.
- Welcome Visit – Your Cbeyond Sales person will visit your office shortly after your service is activated to make sure you are doing well and introduce you to your Cbeyond Solutions Advisor, who is your account manager. We want to make sure you are very satisfied with your new service, and if you have any questions or concerns, they can be addressed right away.
Personalized Service
Regardless of your size, tenure, or any other attribute, you will receive our personalized service as a Cbeyond customer. That is what differentiates Cbeyond from the others.
- Account Management – Looking to upgrade to our latest BlackBerry smartphone or have a question about our Enhanced Ecommerce plan? Your Cbeyond Solutions Advisor is your Cbeyond expert whose main goal is to help you grow and make your business more efficient.
- Your Service Is Always Being Proactively Monitored – The Cbeyond Network Intelligence Center is constantly monitoring your service. If we see a degradation that may be impacting your service, we will proactively start working on the issue and will reach out to you. We know how important it is that our service “just works” so you can focus on running your business.
- 24 X 7 X 365 Support – A live customer support team is always available to answer any questions and resolve any concerns. If you call, expect a friendly and knowledgeable person to quickly answer and help.
- Engineering Experts On-Call – In the unlikely event that Cbeyond’s normal support process does not remedy an issue, one of our application engineers will work directly with you to resolve it. With Cbeyond, experts are ready to quickly assist.
- Extensive and Intuitive Self-Help – You didn’t build a successful business waiting on someone to do it for you. At Cbeyond, we don’t think you should have to start now. With our online portal, CbeyondOnline, manage your account and services, pay a bill, submit a request or use our Find It Fast online help tool to answer any questions quickly and precisely.