Simplify your transition to the cloud with Cbeyond’s Remote Migration Service. Our engineers will quickly and safely move your applications and data and connect you to your Cbeyond cloud server. It’s the easiest way to get up and running without risking downtime or disruptions to your business.
What We Do
- Initial phone consultation to determine project scope and process
- Set up and administer users
- Enable file sharing with your on-premise computer
- Move software applications and data
- Set up connections to the applications via FTP, Web access, etc.
- Instruct you on remote access best practices
Remote Migration Service is a one-time offering designed to speed your transition to your new cloud server. Once the initial setup is complete, you will have exclusive access to your data and applications.
Our service plan options include:
- Up to four hours: $250
- Up to six hours: $400
- Additional hours charged at $100/hour.
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Your Ongoing Role
- Complete management of data and applications that reside on the cloud server
- Create and manage connections from your cloud server to external networks
- Troubleshoot applications and configuration issues
- Manage regulatory requirements under HIPAA, PCI, SOX, etc.
- Manage users, groups and permissions
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Cbeyond’s Ongoing Role
- Apply operating system patches and upgrades
- Monitor server 24x7x365
- Maintain enterprise firewall, antivirus software and intrusion protection
- Perform nightly backups*
- Troubleshoot root operating system issues not related to your configuration
- Log server usage statistics
- Manage server warranty
- Break-fix hardware repair and replacement
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Frequently Asked Questions
Q. How long will it take to migrate my data and applications?
A. Once Migration Specialists have the information and access they beed to perform the migration, it generally takes five business days.
Q. Is it possible to lose data from my on-site server during migration?
A. No. Cbeyond’s migration team makes a copy of the data from your current environment. We remotely use the copy to move the data onto our server. We’ll never delete data from your on-site server. Once the migration is complete, it is up to you to delete anything you no longer need on-site.
Q. How long will the migration take?
A. It may take up to a week to complete a single migration session based on your unique situation.
Q. How are the migration fees calculated?
A. We only charge for the time our migration engineers spend working on your migration. You won’t be charged while data is uploading to the cloud server.
Q. How do I sign up for remote migration services from Cbeyond?
A. Ask your account team or call 1-888-225-0984 and talk to a Cbeyond Solutions Advisor.
Q. How do I initiate the service?
A. Once your server is provisioned, we will contact you within two (2) business days to discuss your needs, schedule your migration service and set up billing.
Q. What if I need IT support after the migration is complete?
A. Remote Migration Service is a one-time event. It is not a substitute for ongoing support for your data and applications. However, Cbeyond is always available to answer questions and address issues related to the actual cloud server infrastructure and operations.
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* Included with Cbeyond's virtual server, and available to dedicated server customers for a nominal fee.^