Product & Service Information
What do I get when I purchase a BlackBerry Curve smartphone from Cbeyond?
As a Cbeyond customer you receive the following:
- A BlackBerry Curve smartphone with voice and data services.
- A battery, travel charger, holster, stereo headset, 1GB microSD card (pre-inserted), USB connection cable, BlackBerry Desktop Software CD (synchronization software), Welcome Letter and Getting Started Guide.
- Dedicated technical support
What does Cbeyond offer that is better than the other choices in the marketplace?
With Cbeyond BeyondVoice with BeyondMobile you get the same mobile services with national coverage you expect–with benefits specifically designed for small businesses. You can:
- Maximize your BeyondVoice™ package - unused long-distance and toll-free landline minutes are applied to mobile free.
- Share minutes across all employees.
- With BeyondMobile®, rate plans with outrageous overage charges are eliminated, pay only 6 cents/minute.
- Get 24/7 customer service that follows you wherever you go.
- Never pay domestic roaming charges again!
- With Integrated Voicemail, there is only one Voice Mailbox (shared between your phone line & mobile phone).
What does BeyondMobile with BlackBerry Curve smartphone allow me to do?
BeyondMobile delivers big business communication tools:
- Send/receive email wirelessly – wherever you are.
- Port numbers in, and keep your phone numbers, even when employees leave.
- Control and manage all aspects of your account with CbeyondOnline.
What additional services are available with my BeyondMobile service?
With BeyondMobile:
- You can purchase unlimited text messaging for an additional $10 per month.
- Unlimited Mobile to Mobile for $5 per month.
- Unlimited Mobile to Office for $5 per month.
- Unlimited Nights (starting at 7PM) and Weekends for $5 per month.
- Cbeyond Hosted Microsoft Exchange wireless synchronization for an additional $10 per month
- To upgrade, just call 1-866-424-5100 Monday thru Friday.
What services does my business need to subscribe to in order to add BeyondMobile services?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondMobile, when will my smartphone arrive?
If you already are a BeyondVoice subscriber, your BeyondMobile phones will arrive 2-5 business days from when you authorize the purchase.
Product Information, Fees, Warranties & Returns
What exactly is the BlackBerry Curve smartphone?
The BlackBerry Curve smartphone is a powerful, wireless device that includes a wireless phone, wireless email, personal information manager (address book, calendar, task manager and memo pad), wireless Internet browser, calculator, alarm clock and more. BlackBerry Curve smartphone is a wireless smartphone that is ideal for the mobile business traveler or executive on the go.
What are the hardware and software requirements to support BlackBerry Desktop Software?
- An Internet/email-enabled computer
- One available USB port
- Microsoft® Windows® Operating System: Windows 2000, Windows XP, or Windows Vista™ including x64 bit support
- MacOS 10.3.9 or 10.4 or higher (including Intel Duo Technology)
What is the warranty?
The Blackberry Curve smartphone comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty? If so, what are the terms?
If the smartphone and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the smartphone and the data service.
What other fees apply?
Local, state and federal regulatory voice fees may apply, including federal and local taxes. E911, 411, Text Messaging (SMS) and other usage fees may also apply. See your service agreement for details.
If I decide to return the BlackBerry Curve smartphone within 30 days, what do I have to do?
If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless smartphone you may cancel your service and receive a refund*. To receive a refund, you must contact Customer Support by phone (email notifications are not allowed) and cancel your service. Customer Support will provide you with an RMA number and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly.
* 30-day return policy does not cover activation charges, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we may charge you to restore it to that original condition. Voice minutes will be billed on a pro-rata basis. Customer is responsible for shipping the device back at customer’s expense. Please note that in order to receive a refund, you must return the entire Handset Kit to the address shown below within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, USB cables or cords, CD-ROMs, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days of canceling your service, you will be charged the full retail cost of the Handset Kit minus any amount that you originally paid to Cbeyond for the handset.
Phone Availability
Can I add any mobile phone I want to my BeyondMobile service?
No. Due to the fact that the phones we sell need to be certified on our network and need to operate at a certain radio frequency, you can only add a phone to your service that you purchase through Cbeyond. Cbeyond is working hard to add many new models to our product catalog so if you don’t see the model that you would like to buy, keep checking back with us via our website.
Activating Service
Once my phone arrives, is there any setup required?
Unless you are transferring your existing number, your phone comes in working condition, activated for voice services. The manufacturer does encourage you to give your phone’s battery a full charge before using it. If you are transferring in an existing phone number, this will take an additional step.
How do I move/transfer my existing phone number to my BlackBerry Curve smartphone?
If you have an existing mobile phone number that you would like to move to your new Cbeyond BeyondMobile phone, please review the instructions below and have your documentation ready before accessing Cbeyond’s self-service mobile transfer website.
Note : A Number transfer typically takes 2 to 5 hours to complete if all the information supplied is correct. Incomplete or incorrect information can stop the process.
To complete the process, you will need to have the following ready
- Your charged Cbeyond mobile phone.
- The name of your previous service provider.
- The current active phone number that you wish to transfer.
- The account number of your previous service as it appears on your bill.
- The name and address exactly as they each appear on your bill.
- The last four digits of the social security number or complete tax identification number of the previous service provider account.
When you have collected all of the above information and have your new BeyondMobile phone on and fully charged, please go to the Cbeyond Mobile Transfer website at:
or call 1-866-424-5100
When transferring your existing mobile number to Cbeyond, you should maintain access to both your old phone and your new Cbeyond phone until the transfer is complete. You may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel).
(strongly recommended) You should call your previous provider once you have successfully made and received phone calls from your Cbeyond phone for at least 24 hours. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider.
The following instructions will assist you with configuring your Data Services from BlackBerry to send and receive email. You may need to know information about your company’s email infrastructure in order to optimize your data services.
The Blackberry Curve smartphone can be set up to use the BlackBerry Internet Service, either:
#1 Configuring the service from the Blackberry Curve smartphone (recommended).
OR,
#2 From a PC or mac connected to the Internet (optional).
BlackBerry Curve Setup Wizard
How do I connect my BlackBerry to Cbeyond Email (Hosted Microsoft® Exchange)?
If you have Cbeyond’s Hosted Microsoft® Exchange, Over-the-Air synchronization is included as part of all of your Outlook Complete mailboxes. You can access instructions for setting up your device emailed to you by going to: CbeyondOnline > My Services > Email > Manage Email Addresses > choose the appropriate email address from the list and choose “BlackBerry” and “Email setup instructions…” from the Synchronization section. To upgrade, please call 1-866-424-5100.
What if my company has a BlackBerry Enterprise Server?
If your company has standardized on communication and collaboration server-side software such as Microsoft Exchange, Lotus Domino or Novell GroupWise you can configure the BlackBerry Curve to use an optional BlackBerry® PROFESSIONAL SOFTWARE (software upgrade required).
The BlackBerry PROFESSIONAL SOFTWARE has many advantages over the BlackBerry® Internet Service, including wireless synchronization. Your BlackBerry Curve smartphone will automatically update and synchronize with any updates made to your calendar or address book without use of the USB cable. Please consult your in-house IT professional if you think this option is the right one for you.
Note : If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT administrator before attempting to configure your Data Services.
The BlackBerry Internet Service is useful because you can configure it to pull from up to 10 different email addresses/ISPs (some restrictions apply) allowing your BlackBerry Curve smartphone to send and receive email from multiple sources (for example, business email and personal email).
The following instructions will walk you through setup, either activating service via the smartphone (recommended) or going to the BlackBerry Internet Service website to set up your service (optional).
Activating Email Service Using the Setup Wizard (Recommended)
Ensure that your smartphone is turned on and you are in a sufficient coverage area (3 bars or higher) before initiating the setup. You should see a 1X (or 1XEV) next to the icon with the bar.
Note: If you see a small x next to the 1 (looks like 1x) call Customer Support at 1-866-424-5100.
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry smartphone, and setup one or more email addresses. The setup wizard takes approximately 10 minutes to complete.
- In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard.
- Click the trackball.
- Read the setup wizard introduction.
- Roll the trackball to highlight Next and click the trackball.
- The setup wizard will navigate you through selecting your display language, setting your Time Zone and Time Format, entering owner information, as well as providing helpful information along the way.
- Roll the trackball to highlight Next and click the trackball after each page.
- When you reach the EMAIL SETUP options follow the instructions that apply to your email type below (HME or Non-HME).
- If you are a Hosted Microsoft Exchange customer, select the I WANT TO USE A WORK EMAIL ACCOUNT WITH A BLACKBERRY® ENTERPRISE SERVER option.
- Use the trackwheel to move the pointer to the Email field and type your full email address (including domain) provided by Cbeyond or your email administrator
- Use the trackwheel to move the pointer to the Password field and type in all lower case : start
- Click the trackwheel and select “Activate” from the menu.
Your BlackBerry device will now run through the enterprise activation process and display a message when the activation is complete. This process may take up to five minutes.
Click OK when the message appears on the screen. After wireless activation is complete, allow another 10 minutes for the system to become live.
Activation Complete!
Your BlackBerry device is now connected to your email account and will send and receive emails. The Calendar and Address Book will be synchronized with the BlackBerry device as well.
-OR-
Select I want to create or add an email address option.
- Follow prompts.
- If necessary, click Update Now.
- To accept the terms of the license agreement, select YES under I have read and understand the End User Agreement. Click I AGREE.
- Click NEXT.
- Enter your full EMAIL ADDRESS and corresponding PASSWORD.
- Click OK - Continue the process of adding email accounts by selecting ADD AN EMAIL ACCOUNT until you’ve added all accounts whose messages you would like to receive.
- To return to the setup wizard, click Log Out or Close.
Once complete, you can BEGIN USING THE DATA SERVICES, including email.
Activating BlackBerry Data Service Using the BlackBerry Internet Service from a PC Connected to the Internet (Optional)
If you select this option, you will still be prompted to use the Setup Wizard on the BlackBerry Curve smartphone.
The BlackBerry Internet Service from Cbeyond allows you to manage your BlackBerry email account and preferences using a Web browser (Internet Explorer 5.0 or higher recommended) on a standard PC or MAC (MacOS 10.3.9 or 10.4 or higher recommended including Intel Duo Technology).
You can access the BlackBerry Internet Service one of two ways:
- Go to CbeyondOnline.net and select MANAGE BLACKBERRY.
- From your Mac or PC’s browser, go to: http://www.cbeyond.net/beyondmobile/bis
- Click the CREATE NEW ACCOUNT button. The ACCOUNT SETUP screen should appear.
- Read and accept the legal agreement terms and conditions by clicking on the I AGREE button.
- ENTER your PIN & ESN in the appropriate fields and click SUBMIT.
- Follow the on-screen instructions that tell you how to select a unique USER ID and CREATE A PASSWORD.
Note: Record this information in a safe place for future reference as you will likely be logging in from time to time to manage your account.
- Click SETUP ACCOUNT (If this is during your initial setup, then it will automatically prompt you to the next step of entering your email and password).
- ENTER the EMAIL ADDRESS, PASSWORD information and click on the NEXT button.
Note: After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry Curve smartphone.
Continue this process until you have added all the email accounts whose messages you would like to receive on your BlackBerry Curve smartphone.
Voice Services
How do I set up and use my smartphone’s voicemail?
To Setup Your Voicemail - Your smartphone may come equipped with a voice mailbox that integrates your office and your mobile voicemail into a single voice mailbox in which you may not need to setup your smartphone voicemail.
Note : We suggest using the hands-free earbud for this process because it is much easier to listen to the voice prompts and press buttons without having to pull the phone away from your ear. Just plug in the hands-free earbud into your BlackBerry Curve smartphone on the top left side of the smartphone and place the earbud speaker in your ear.
On the home screen,
OR
- Click on the CALL LOG ICON.
- Place the command line prompt in the empty area just below My Number.
- Click the trackwheel and select CALL VOICE MAIL.
- Follow the voice prompts. The default passcode is 1000.
How do I listen to my messages?
Your BlackBerry Curve smartphone indicates that you have received voicemail with an audible beep as well as an icon of a CASSETTE TAPE towards the top of the Home Screen on the smartphone.
On the home screen,
Follow the voice prompt instructions at the end of the message to manage your voicemail, you can save, forward, reply, delete, replay and more, based on numerical commands from the voice prompt.
How do I access my voicemail from another phone?
Dial your MOBILE phone number.
- When your Voicemail answers, press *.
- Follow the voice prompts.
How do I use call waiting?
When you are on a call and a new call comes in, you will hear an audible beep and the screen will display two options:
- Answer.
- Ignore (this sends the call straight into your voicemail).
If you decide to answer the new incoming call, you can get back to your original call by clicking the trackwheel and selecting Flash on the smartphone. As long as both callers remain on the line, you can continue using the Flash command to toggle back and forth between callers.
How do I use 3-way calling?
To initiate a 3-way call / CONFERENCE CALL, FROM the home screen:
- Click on the CALL LOG icon.
- Call the first party by placing the command line prompt in the empty area just below My Number field and entering the number or select a contact from the address book or recently called list.
- Once the call session has been established, click the MENU KEY and select CONFERENCE Call.
- Select the second party.
- Select a contact from the address book or select [Use Once] to type in the phone number.
- Once the second party answers, Click the trackball and select Flash on the smartphone to complete the 3-Way call.
Note : Once the 3-way call is established, either party can drop the call and you will remain connected with the remaining party.
How do I use the speakerphone?
TURN ON AND OFF SPEAKERPHONE
- To TURN ON speakerphone, during a call, press the SPEAKERPHONE KEY.
- To TURN OFF speakerphone, during a call, press the SPEAKERPHONE KEY AGAIN.
WARNING: Do not hold the BlackBerry®smartphone near your ear while you use speakerphone. Hearing damage could occur. See the BlackBerry Safety and Product Information Booklet for more information about using the speakerphone safely.
Bluetooth®
Does the smartphone support Bluetooth?
YES, the smartphone is Bluetooth enabled.
Does it support both voice and data using Bluetooth?
You can add a wireless headset which allows you to talk on your BlackBerry Curve smartphone without a tethered earbud. Wireless data transmissions are not supported currently.
How do you enable/disable Bluetooth?
To turn Bluetooth on and off, from the Home screen:
- Click the MENU key, then OPTIONS > BLUETOOTH.
- Click the MENU key and select Enable Bluetooth.
How do I pair my Bluetooth device with my BlackBerry Curve smartphone
- From the Bluetooth Options screen, press the Menu key.
- Place your Bluetooth device in pairing mode (Please refer to the instructions that came with your Bluetooth device for specifics as each Bluetooth device is unique.).
- Select Add Device.
- Select your Bluetooth device.
- You may be prompted to enter a PIN code for your Bluetooth device. Please refer to the instructions that came with your Bluetooth device for the PIN code.
- Once pairing is complete, you will see a message indicating that pairing is complete.
Text Messaging
How do I use Simple Text Messaging (SMS)?
- Use your address book, select a contact name and then select SMS text by pressing the trackwheel and selecting from the menu options. If you have a contact with multiple phone numbers listed in the entry, the BlackBerry Curve smartphone will ask you to verify to which phone number you want to send.
- Alternatively, from the Messages area you can click the menu KEY and select "Compose SMS text".
Note : With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending to a phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an email address. Typically, only wireless phones are capable of receiving SMS messages so you will want to verify the device type of the recipient before sending.
PIN to PIN Messaging
How do I use PIN to PIN Messaging?
PIN-to-PIN is a unique messaging feature of the BlackBerry Curve smartphone that allows you to send messages (with no character length limit) directly to another BlackBerry user. It is sort of like an Instant Message that works only with BlackBerry. This unique feature allows you to verify that the message was received by the recipient’s device as your inbox will show the sent message with a check next to it and once the recipient’s smartphone acknowledges receipt, a small D (for Delivered) will appear near the check mark.
Note : It is a good idea to collect the PIN numbers of the BlackBerry smartphones that you would like to PIN-to-PIN message and then pre-program into your device prior to sending the PIN message.
- Use your address book, select a contact name and then select PIN by pressing the the MENU key. Then type your message and click the trackball and select SEND.
- Alternatively, from the Messages area you can click the MENU key and select "Compose PIN".
Note : With PIN-To-PIN messaging, you are sending a message directly from one BlackBerry Curve smartphone to another, by-passing the email and SMS network.
Wireless Email Information
What are the benefits of the BlackBerry Internet Service?
The BlackBerry Internet Service is a Web-based interface that allows you to manage your BlackBerry Curve smartphone preferences, settings and email accounts. You can add and delete email accounts, create email filters, add or edit your signature.
Is there a size limit to the email messages I can receive?
Your BlackBerry Curve smartphone will only download the first 2K of a message. Then you need to select More from the menu options to download the next 2K. There is a total per message limit of 5MB including attachments.
Is there a limit to the number of email messages I can receive on my BlackBerry Curve smartphone?
The number of email messages you can receive on your BlackBerry Curve smartphone is determined by the amount of memory. The BlackBerry Curve 8330 smartphone comes equipped with 96 MB of memory shared between email, address book, and contacts.
Can I set up filters so that only the messages I really want appear?
Yes. You can set up filters that will push out only the email with the criteria you specify to your BlackBerry Curve smartphone (for example only email from specified individual email addresses or only email on which you are on the To line). You can change or delete these filter settings at any time by logging into the BlackBerry Internet Service and clicking the Filter icon for the email account you wish to add, change, or delete a filter.
What happens to email messages that I read and delete?
With a typical installation, your email that is deleted on the BlackBerry smartphone will remain in your MAC or PC’s regular email. Using the BlackBerry Internet Service, you will be given additional delete options.
Can I read attachments?
Yes, you can read most common email attachments with your BlackBerry smartphone.
What file formats/extensions are supported?
- MicrosoftTM Word (.doc)
- MicrosoftTM Excel (.xls)
- MicrosoftTM PowerPoint (.ppt)
- AdobeTM PDF (.pdf)
- CorelTM WordPerfectTM (.wpd)
- ASCII text (.txt)
- HTML (.html)
- Zip archive (.zip)
- Images (.jpg, .bmp, .png, .gif, .tiff)
What happens to email messages sent when my BlackBerry Curve smartphone is turned off or not in coverage?
The BlackBerry solution and the network that connects it wirelessly has been designed to ensure message delivery. If you are not in a coverage area or if your smartphone is not turned on, the service stores these messages until your BlackBerry Curve smartphone is available to receive them.
Note : There is a time limit of 72 hours for the store and forward feature. Email messages older than 72 hours will not be forwarded to the BlackBerry Curve smartphone.
Can I read and compose email messages if the wireless connection is turned off or not in coverage?
Yes, you can read and compose email when you are not in coverage or if your wireless access is turned off. You can simply save composed email messages as drafts and send them once you are connected and ready.
- Select Save as Draft option from your BlackBerry Curve smartphone menu.
Does BlackBerry Curve support a corporate VPN email setup and, is there any additional software or set-up required?
VPN is supported, but does require additional software and setup. In order to access email behind your corporate firewall via VPN, your company must be running Novell groupwise, Lotus Domino or Microsoft Exchange Server and add a BlackBerry Enterprise Server. BlackBerry solution and the network that connects it wirelessly has been designed to ensure message delivery.
Network Coverage
What network does the Cbeyond BeyondMobile use?
The BlackBerry Voice and Data network uses a national CDMA 2000® 1x network.
Where is coverage available?
How can I tell if I am in coverage?
In the top right corner of the home screen there is a 1X indicator (or 1XEV) and next to that is an icon of a telephone pole which should have bars appearing next to it. The best coverage is indicated by 5 bars. The more bars that you have, the better the coverage you are in.
What factors affect coverage?
Your BlackBerry Curve smartphone uses radio frequencies so coverage is affected by anything that could interfere with radio waves. Typically, you get better coverage outside of a building than inside.
Is there anything I can do to ensure I get the best coverage available?
The BlackBerry Curve smartphone has an internal antenna so it is imperative that you use it when you are in spotty coverage in a manner that maximizes the antenna’s surface area. The best manner to do this is to have the BlackBerry Curve smartphone at a vertical angle and to use the included hands-free earbud so that your hand is not blocking the antenna. When not using the BlackBerry Curve smartphone, you should keep it in the belt-clip (included) in order to maximize coverage and battery life.
International
Where does the BlackBerry Curve smartphone work internationally?
Cbeyond provides international roaming with your BeyondMobile service in Canada and some areas in Mexico. For an international coverage map and international roaming rates, go to CbeyondOnline (www.cbeyondonline.net) and search “International Mobile Roaming” in the Find-It-Fast center.
Can I add international dialing to my BeyondMobile service; if so, how?
Yes, you can add international dialing to your BeyondMobile service. However, you will incur additional, per minute charges. To activate international dialing, please call Customer Support at 1-866-424-5100 Monday through Friday.
