Product & Service Information
What do I get when I purchase a BlackBerry smartphone from Cbeyond?
As a Cbeyond customer you receive the following:
- A BlackBerry smartphone with voice and data services.
- A battery, belt clip holster, hands-free earbud, travel charger, and USB connection cable, BlackBerry Desktop Software CD (synchronization software), Quick Reference Card, Welcome Letter and Getting Started Guide.
- Dedicated technical support.
What does Cbeyond offer that is better than the other choices in the marketplace?
With Cbeyond BeyondVoice with BeyondMobile you get the same mobile services with national coverage you expect–with benefits specifically designed for small businesses. You can:
- Maximize your BeyondVoice™ package - unused long-distance and toll-free landline minutes are applied to mobile free.
- Share minutes across all employees.
- With BeyondMobile®, rate plans with outrageous overage charges are eliminated, pay only 6 cents/minute.
- Get 24/7 customer service that follows you wherever you go.
- Never pay domestic roaming charges again!
- With Integrated Voicemail, there is only one Voice Mailbox (shared between your phone line & mobile phone).
What does BeyondMobile with BlackBerry smartphone allow me to do?
BeyondMobile delivers big business communication tools:
- Send/receive email wirelessly – wherever you are.
- Port numbers in, and keep your phone numbers, even when employees leave.
- Control and manage all aspects of your account with CbeyondOnline.
What services does my business need to subscribe to in order to add BeyondMobile services?
With BeyondMobile:
- You can purchase unlimited text messaging for an additional $10 per month.
- Unlimited Mobile to Mobile for $5 per month.
- Unlimited Mobile to Office for $5 per month.
- Unlimited Nights (starting at 7PM) and Weekends for $5 per month.
- To upgrade, just call 1-866-424-5100 Monday thru Friday.
What additional services are available with my BeyondMobile service?
You must be a BeyondVoice subscriber to add BeyondMobile service to your account.
Once I order BeyondMobile, when will my mobile phone smartphones arrive?
If you already are a BeyondVoice subscriber, your BeyondMobile phones will arrive 2-5 business days from when you authorize the purchase.
Product Information, Fees, Warranties & Returns
What exactly is the BlackBerry smartphone?
The BlackBerry smartphone is a powerful, wireless handheld that includes a wireless phone, wireless email, personal information manager (address book, calendar, task manager and memo pad), wireless Internet browser, calculator, alarm clock and more. BlackBerry is a wireless smartphone that is ideal for the mobile business traveler or executive on the go.
What are the hardware and software requirements to support BlackBerry Desktop Software?
Network connected PC with an Intel486™ processor or higher that supports USB 1.1 or higher. Windows® 2000/XP/Vista - available USB port.
The BlackBerry smartphone comes with a one year limited warranty from the manufacturer.
Is there a money-back guaranty? If so, what are the terms?
If the smartphone and all of the in-box accessories are returned in their original condition within 30 days of purchase, Cbeyond will refund the cost of the smartphone and the data service.
Local, state and federal regulatory voice fees may apply, including federal and local taxes. E911, 411, Text Messaging (SMS) and other usage fees may also apply. See your service agreement for details.
If I decide to return the BlackBerry within 30 days, what do I have to do?
If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless smartphone you may cancel your service and receive a refund*. To receive a refund, you must contact Customer Support by phone (email notifications are not allowed) and cancel your service. Customer Support will provide you with an RMA number and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly.
* 30-day return policy does not cover activation charges, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we may charge you to restore it to that original condition. Voice minutes will be billed on a pro-rata basis. Customer is responsible for shipping the device back at customer’s expense. Please note that in order to receive a refund, you must return the entire Handset Kit to the address shown below within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, USB cables or cords, holsters, CD-ROMs, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days of canceling your service, you will be charged the full retail cost of the Handset Kit minus any amount that you originally paid to Cbeyond for the handset.
Phone Availability
Can I add any mobile phone I want to my BeyondMobile service?
No. Due to the fact that the phones we sell need to be certified on our network and need to operate at a certain radio frequency, you can only add a phone to your service that you purchase through Cbeyond. Cbeyond is working hard to add many new models to our product catalog so if you don’t see the model that you would like to buy, keep checking back with us via our website.
Activating Service
Once my phone arrives, is there any setup required?
Unless you are transferring your existing number, your phone comes in working condition, activated for voice services. The manufacturer does encourage you to give your phone’s battery a full charge before using it. If you are transferring in an existing phone number, this will take an additional step.
How do I move/transfer my existing phone number to my BlackBerry smartphone?
This step is relevant if you have an existing phone number that you would like to move to your BlackBerry smartphone. If you want to transfer your existing phone number, please review the instructions below and have your documentation ready before calling CBEYOND'S CUSTOMER SUPPORT at 1-866-424-5100, Monday through Friday.
Note: A Number Transfer typically takes 2 to 5 hours to complete if all the information supplied is correct. Incorrect or incomplete information can delay the transfer process up to 24 hours.
You will need a copy of your current service provider’s bill and make sure you know the exact information listed below:
- The name of your curent service provider.
- The curent, active phone number that you wish to transfer.
- The account number of your curent service as it appears on your bill.
- Your name and address exactly as they each appear on your bill.
- A telephone number where you can be reached during the transfer process.
- The account password for your curent service.
- Your Social Security number, tax identification number, or other information that your current service provider can use to identify you.
Note: DO NOT CANCEL YOUR EXISTING PHONE SERVICE UNTIL YOU HAVE RECEIVED CONFIRMATION FROM CBEYOND THAT YOUR TRANSFER HAS BEEN COMPLETED.
If you are transferring your existing mobile number over to Cbeyond, you should maintain access to both your old phone and your new Cbeyond phone until the transfer is complete. Although you will be able to make calls from your new phone, including calls to 911, you may not be able to immediately receive calls on your new phone until the transfer process is complete (this includes return calls from 911 personnel).
(strongly recommended) You should call your previous provider once you have confirmation from Cbeyond that your transfer is complete and you have successfully made and received phone calls from your BlackBerry. Confirm they have terminated your account and request a final bill. This step may save you from potential billing disputes with your previous provider.
The following instructions will assist you with configuring your BlackBerry’s data services to send and receive email. You may need to know information about your company’s email infrastructure in order to optimize your data services.
The BlackBerry smartphone can be set up to use the BlackBerry Internet Service, either:
#1 Configuring the service from the BlackBerry smartphone (recommended).
OR,
#2 From a PC connected to the Internet (optional).
BlackBerry Setup Wizard
What if my company has a BlackBerry Enterprise Server?
If your company has standardized on communication and collaboration server-side software such as Microsoft Exchange, Lotus Domino or Novell GroupWise you can configure the BlackBerry to use an optional BlackBerry Enterprise Server (software upgrade required).
The BlackBerry Enterprise Server has many advantages over the BlackBerry Internet Service, including wireless synchronization. Your BlackBerry smartphone will automatically update and synchronize with any updates made to your calendar or address book without use of the USB cable. Please consult your in-house IT professional if you think this option is the right one for you.
Note: If your company is using Microsoft Exchange, Lotus Domino or Novell GroupWise, please contact your IT administrator before attempting to configure your BlackBerry’s data service.
The BlackBerry Internet Service is useful because you can configure it to pull from up to 10 different email addresses/ISPs (some restrictions apply) allowing your BlackBerry smartphone to send and receive email from multiple sources (for example, business email and personal email).
The following instructions will walk you through setup, either activating service via the smartphone (recommended) or going to the BlackBerry Internet Service website to set up your service (optional).
Activating BlackBerry Data Service Using the Setup Wizard (Recommended)
Ensure that your smartphone is turned on and you are in a sufficient coverage area (3 bars or higher) before initiating the setup. You should see a 1X (or IXEV) next to the icon with the bar.
Note: If you see a small x next to the 1 (looks like 1x) call Customer Support at 1-866-424-5100.
The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry® device, and setup one or more email addresses. The setup wizard takes approximately 10 minutes to complete.
- In the setup wizard dialog box, roll the trackball to highlight Run Setup Wizard.
- Click the trackball.
- Read the setup wizard introduction.
- Roll the trackball to highlight Next and click the trackball.
- The setup wizard will navigate you through selecting your display language, setting your Time Zone and Time Format, entering owner information, as well as providing helpful information along the way.
- Roll the trackball to highlight Next and click the trackball after each page.
- When you reach the Email setup options, select I want to create or add an email address option.
- Follow prompts.
- If necessary, click Update Now.
- Click Create New Account.
- To accept the terms of the license agreement, select YES under I have read and understand the End User Agreement. Click AGREE.
- Enter email address and password.
- Click Next.
Once complete, you can BEGIN USING THE DATA SERVICES, including email.
Activating BlackBerry Data Service Using the BlackBerry Internet Service from a PC Connected to the Internet (Optional)
If you select this option, you will still be prompted to use the Setup Wizard on the BlackBerry smartphone.
The Cbeyond BlackBerry Internet Service allows you to manage your BlackBerry email account and preferences using a Web browser (Internet Explorer 5.0 or higher recommended) on a standard PC.
You can access the BlackBerry Internet Service one of two ways:
- Go to CbeyondOnline.net and select “MANAGE BLACK BERRY”.
- From your PC’s browser, go to:
- http://www.cbeyond.net/beyondmobile/bis
- Click the CREATE NEW ACCOUNT button. The ACCOUNT SETUP screen should appear:
- Read and accept the legal agreement terms and conditions by clicking on the I AGREE button.
- ENTER your PIN & ESN in the appropriate fields and click SUBMIT.
- Follow the on-screen instructions that tell you how to select a unique USER ID and CREATE A PASWORD. Note: Record this information in a safe place for future reference as you will likely be logging in from time to time to manage your account.
- Click SETUP ACCOUNT (If this is during your initial set-up, then it will automatically prompt you to the next step of entering your email and password).
- ENTER the EMAIL ADDRESS, PASSWORD information and click on the NEXT button.
Note: After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry smartphone.
Continue this process until you have added all the email accounts whose messages you would like to receive on your BlackBerry smartphone.
Using Voice Services
How do I set up and use my smartphone’s voicemail?
To Setup Your Voicemail - Your smartphone may come equipped with a voice mailbox that integrates your office and your mobile voicemail into a single voice mailbox in which you may not need to setup your smartphone voicemail.
Note: We suggest using the hands-free earbud for this process because it is much easier to listen to the voice prompts and press buttons without having to pull the phone away from your ear. Just plug in the hands-free earbud into your BlackBerry smartphone on the top left side of the smartphone and place the earbud speaker in your ear.
On the home screen,
OR
- Click on the CALL LOG ICON.
- Place the command line prompt in the empty area just below My Number.
- Click the trackwheel and select CALL VOICE MAIL.
- Follow the voice prompts. The DEFAULT PASSCODE IS 1000.
How do I listen to my messages?
Your BlackBerry smartphone indicates that you have received voicemail with an audible beep as well as an icon of a CASSETTE TAPE towards the top of the Home Screen on the smartphone.
On the home screen,
Follow the voice prompt instructions at the end of the message to manage your voicemail, you can save, forward, reply, delete, replay and more, based on numerical commands from the voice prompt.
How do I access my voicemail from another phone?
Dial your MOBILE phone number.
- When your Voicemail answers, press * .
- Follow the voice prompts.
How do I use call waiting?
When you are on a call and a new call comes in, you will hear an audible beep and the screen will display two options:
- Answer.
- Ignore (this sends the call straight into your voicemail).
If you decide to answer the new incoming call, you can get back to your original call by clicking the trackwheel and selecting Flash on the smartphone. As long as both callers remain on the line, you can continue using the Flash command to toggle back and forth between callers.
How do I use 3-way calling?
To initiate a 3-way call / CONFERENCE CALL, from the home screen,
- Click on the CALL LOG icon.
- Call the first party by placing the command line prompt in the empty area just below My Number field and entering the number or select a contact from the address book or recently called list.
- Once the call session has been established, click the MENU KEY and select CONFERENCE Call.
Select the second party,
- Select a contact from the address book or select [Use Once] to type in the phone number.
Once the second party answers,
- Click the trackball and select Flash on the smartphone to complete the 3-Way call.
Note: Once the 3-way call is established, either party can drop the call and you will remain connected with the remaining party.
How do I use the speakerphone?
TURN ON AND OFF SPEAKERPHONE
- To TURN ON speakerphone, during a call, press the SPEAKERPHONE KEY.
- To TURN OFF speakerphone, during a call, press the SPEAKERPHONE KEY AGAIN .
Warning: Do not hold the Blackberry®smartphone near your ear while you use speakerphone. Hearing damage could occur. See the BlackBerry Safety and Product Information Booklet for more information about using the speakerphone safely.
Text Messaging
How do I use Simple Text Messaging (SMS)?
- Use your address book, select a contact name and then select SMS text by pressing the trackwheel and selecting from the menu options. If you have a contact with multiple phone numbers listed in the entry, the BlackBerry smartphone will ask you to verify to which phone number you want to send.
- Alternatively, from the Messages area you can click the menu and select "Compose SMS text".
Note: With SMS text messaging, you are limited to 160 characters, total, including spaces and punctuation if sending to a phone. You are limited to 133 characters, total, including spaces and punctuation if sending to an email address. Typically, only wireless phones are capable of receiving SMS messages so you will want to verify the device type of the recipient before sending.
PIN to PIN Messaging
How do I use PIN to PIN Messaging?
PIN-to-PIN is a unique messaging feature of the BlackBerry smartphone that allows you to send messages (with no character length limit) directly to another BlackBerry user. It is sort of like an Instant Message that works only with BlackBerry. This unique feature allows you to verify that the message was received by the recipient’s device as your inbox will show the sent message with a check next to it and once the recipient’s smartphone acknowledges receipt, a small D (for Delivered) will appear near the check mark.
Note: It is a good idea to collect the PIN numbers of the BlackBerry devices that you would like to PIN-to-PIN message and then pre-program into your device prior to sending the PIN message.
- Use your address book, select a contact name and then select PIN by pressing the the MENU key. Then type your message and click the trackball and select SEND.
- Alternatively, from the Messages area you can click the MENU key and select "Compose PIN".
Note: With PIN-To-PIN messaging, you are sending a message directly from one BlackBerry smartphone to another, by-passing the email and SMS network.
Wireless Email Information
What are the benefits of the BlackBerry Internet Service?
The BlackBerry Internet Service is a Web-based interface that allows you to manage your BlackBerry smartphone preferences, settings and email accounts. You can add and delete email accounts, create email filters, add or edit your signature.
Is there a size limit to the email messages I can receive?
Your BlackBerry smartphone will only download the first 2K of a message. Then you need to select More from the menu options to download the next 2K. There is a total per message limit of 5MB including attachments.
Is there a limit to the number of email messages I can receive on my BlackBerry smartphone?
The number of email messages you can receive on your BlackBerry smartphone is determined by the amount of memory. The BlackBerry 8830 smartphone comes equipped with 64 MB of memory shared between email, address book, and contacts.
Can I set up filters so that only the messages I really want appear?
Yes. You can set up filters that will push out only the email with the criteria you specify to your BlackBerry smartphone (for example only email from specified individual email addresses or only email on which you are on the To line). You can change or delete these filter settings at any time by logging into the BlackBerry Internet Service and clicking the Filter icon for the email account you wish to add, change, or delete a filter.
What happens to email messages that I read and delete?
With a typical installation, your email that is deleted on the BlackBerry will remain in your PC’s regular email. Using the BlackBerry Internet Service, you will be given additional delete options.
Will my email messages be deleted on my PC email?
However, if you are an enterprise user with a BlackBerry Enterprise Server installation on Microsoft Exchange, Novell groupwise or Lotus Domino, then your actions on the smartphone will be mimicked on your regular email (in this case the BlackBerry Internet Service isn’t relevant).
Yes, you can read most common email attachments with your BlackBerry.
What file formats/extensions are supported?
- Microsoft™ Word (.doc)
- Microsoft™ Excel (.xls)
- Microsoft™ PowerPoint (.ppt)
- Adobe™ PDF (.pdf)
- Corel&trade: WordPerfect™ (.wpd)
- ASCI text (.txt)
- HTML (.html)
- Zip archive (.zip)
- Images (.jpg, .bmp, .png, .gif, .tiff)
What happens to email messages sent when my BlackBerry smartphone is turned off or not in coverage?
BlackBerry and the network that connects it wirelessly has been designed to ensure message delivery. If you are not in a coverage area or if your smartphone is not turned on, the service stores these messages until your BlackBerry smartphone is available to receive them.
Note: There is a time limit of 72 hours for the store and forward feature. Email messages older than 72 hours will not be forwarded to the BlackBerry smartphone.
Can I read and compose email messages if the wireless connection is turned off or not in coverage?
Yes, you can read and compose email when you are not in coverage or if your wireless access is turned off. You can simply save composed email messages as drafts and send them once you are connected and ready.
- Select Save as Draft option from your BlackBerry smartphone menu.
Does BlackBerry smartphone support a corporate VPN email setup and if so, is there any additional software or set-up required?
VPN is supported, but does require additional software and set-up. In order to access email behind your corporate firewall via VPN, your company must be running Novell groupwise, Lotus Domino or Microsoft Exchange Server and add a BlackBerry Enterprise Server.
Wireless Email Preferences
How do I add more Email accounts to my BlackBerry smartphone?
These instructions will assist you in setting up your BlackBerry smartphone to receive your corporate email or email from your other email accounts.
Note: You can set-up your BlackBerry smartphone to receive email from IMAP/POP3 email accounts as well as several Web-based email accounts including Yahoo! Mail and Gmail.
Here's how:
- Log in to the Cbeyond BlackBerry Internet Service on your PC’s browser by going to: http://www.cbeyond.net/beyondmobile/bis
- Submit your User Name and Password and click on Log in.
- Click SETUP ACC OUNT (If this is during your initial set-up, then it will automatically prompt you to the next step of entering your email and password).
- ENTER the EMAIL ADDRESS, PASWORD information and click on the NEXT button.
Note: After a successful email configuration, you will receive a confirmation message in a pop-up and as a message in your BlackBerry smartphone.
Continue this process until you have added all the email accounts that you would like to receive on your BlackBerry smartphone.
Note: Your BlackBerry smartphone can send and receive messages from multiple sources.
How do I customize my signature file?
From the BlackBerry Internet Service,
- Click the EDIT icon of the email account you wish to customize.
In the space provided,
- Create your email signature.
- Click save.
What is the setting for email Auto-Aging?
The auto-aging setting is 30 days.
That means that emails in your BlackBerry smartphone’s inbox will be deleted automatically after 30 days unless they are filed and saved onto the device itself.
Network Coverage
What network does the Cbeyond BeyondMobile use?
The BlackBerry Voice and Data network uses a national CDMA 2000® 1x network.
Where is coverage available?
How can I tell if I am in coverage?
In the top right corner of the home screen there is a 1X indicator (or 1XEV) and next to that is an icon of a telephone pole which should have bars appearing next to it. The best coverage is indicated by 5 bars. The more bars that you have, the better the coverage you are in.
What factors affect coverage?
Your BlackBerry smartphone uses radio frequencies so coverage is affected by anything that could interfere with radio waves. Typically, you get better coverage outside of a building than inside.
Is there anything I can do to ensure I get the best coverage available?
The BlackBerry smartphone has an internal antenna so it is imperative that you use it when you are in spotty coverage in a manner that maximizes the antenna’s surface area. The best manner to do this is to have the BlackBerry smartphone at a vertical angle and to use the included hands-free earbud so that your hand is not blocking the antenna. When not using the BlackBerry smartphone, you should keep it in the belt-clip (included) in order to maximize coverage and battery life.
International
Where does the BlackBerry smartphone work internationally?
The BlackBerry 8830 World Edition smartphone is the first CDMA BlackBerry device capable of roaming globally on GSM/GPRS networks. Cbeyond provides CDMA coverage in the U.S., Canada, and Mexico. Your BlackBerry comes equipped with a SIM card which is necessary for connectivity to GSM networks outside North America. This SIM card requires activation by subscribing to Cbeyond’s Unlimited International Data Roaming plan for the BlackBerry 8830 smartphone before you can utilize the BlackBerry device internationally. Cbeyond offers international roaming in over 150 countries for voice and 70 countries for data and email. International data services are unlimited and voice services are charged per minute by country For a complete list of rates and data availability by country go to the CbeyondOnline FIND-IT-FAST Answer Center and search on keywords “blackberry international roaming”
Can I add international dialing to my BeyondMobile service, if so, how?
Yes, you can add international dialing to your BeyondMobile service. However, you will incur additional, per minute charges. To activate international dialing, please call Customer Support at 1-866-424-5100 Monday through Friday.
BlackBerry maps
BlackBerry Maps, coupled with your smartphone’s built-in GPS, makes it easier to find the location of businesses, restaurants, concert venues and more. View your current location, check maps, get step-by-step directions and track your route to your target destination.
How do I view the location/map of an address stored in my address book?
- From the address book, select and view the contact (with full address information).
- Press the Menu key.
- Select Map, WORK or HOME.
- BlackBerry Maps is launched. The location is marked with a red arrow.
How do I get step-by-step directions?
- From the Home Screen click the Maps icon.
- Press the Menu key.
- Select Get Directions.
- Select your Start Location.
- Select your End location.
Bluetooth®
Does the smartphone support Bluetooth?
YES, the smartphone is Bluetooth enabled.
Does it support both voice and data using Bluetooth?
You can add a wireless headset which allows you to talk on your BlackBerry without a tethered earbud. Wireless data transmissions are not supported currently.
How do you enable/disable Bluetooth?
To turn Bluetooth on and off, from the Home screen.
- Click the MENU key, then OPTIONS > BLUETOOTH.
- Click the MENU key and select Enable Bluetooth.
How do I pair my Bluetooth device with my BlackBerry smartphone?
- From the Bluetooth Options screen, press the Menu key.
- Place your Bluetooth device in pairing mode (Please refer to the instructions that came with your Bluetooth device for specifics as each Bluetooth device is unique.).
- Select Add Device.
- Select your Bluetooth device.
- You may be prompted to enter a PIN code for your Bluetooth device. Please refer to the instructions that came with your Bluetooth device for the PIN code.
- Once pairing is complete, you will see a message indicating that pairing is complete.
Battery Life
How long will a fully charged battery last?
The manufacturer states that a fully-charged BlackBerry smartphone battery last up to 9 days on stand-by (in holster) and deliver up to 3.6 hours of talk time before needing to be recharged.
Is there anything I can do to extend battery life?
If my battery dies, will I lose my data?
No. Your messages and other data are stored in memory on the BlackBerry smartphone so if your battery dies or you change batteries, your data will persist. Use the desktop synchronization software included in the package to back-up and sync the BlackBerry smartphone data with personal information management software (e.g. Outlook).
Security
What, if any, security features do I get with my BlackBerry smartphone?
You can setup your BlackBerry smartphone to prompt you for a password every time the device is turned on or left idle for a predetermined amount of time using the built-in cryptography capabilities that come with the BlackBerry solution. Once you set your password, if someone types in the incorect password 10 times, it will erase the data on the smartphone. If this should happen, you will need to do a complete synchronization of your BlackBerry with your personal information management system (PIM) to restore your data.
How do I add a password to my smartphone?
To add a password to your BlackBerry,
- In the device options, click Security Options.
- Click General Settings.
- Set the Password Field to Enabled.
- Click the Menu key.
- Select Save.
- Type a device password.
- Click the trackwheel.
- Reenter the device password.
- Click the trackwheel.
Do Blackberry smartphones support encrypted browser sessions?
Your BlackBerry smartphone’S Internet browser suports secure connections via https protocol.
Synchronization
How do I synchronize my address book, calendar and task manager with a PC?
Get the most out of your BlackBerry® smartphone with BlackBerry Desktop Software - an integrated suite of applications that manages the link between your BlackBerry smartphone and your email account, organizer and more.
BlackBerry Desktop Software runs on your desktop PC. It lets you:
- Synchronize your email and organizer information (calendar, contacts, memos and tasks) between your BlackBerry smartphone and your PC.
- Load new applications and upgrades from your PC to the BlackBerry smartphone.
- Back up any important information from the smartphone to your PC or restore previously-saved files back to your BlackBerry smartphone.
- Transfer files between your computer and your BlackBerry smartphone’s internal memory or optional media card external memory.
- Use the BlackBerry® Desktop Media Manager that comes with your smartphone for converting and transferring your music and video files to your smartphone.
- Migrate data from a BlackBerry smartphone, Palm® Treo or Windows Mobile™- based device to a new BlackBerry smartphone.
To run BlackBerry® Desktop Software, you will need the following:
- An Internet/email-enabled computer with an Intel® 486 or higher processor.
- One available USB or serial port
- The Microsoft® Windows® Operating System in one of these versions: With a USB port: Windows 2000, Windows XP and Windows Vista including x64 bit support.
What PIM applications are supported?
- Microsoft Outlook® 2000, Outlook 2002, Outlook XP, Outlook 2003 or Outlook 2007
- Lotus Notes® 5.0.6 or later, 6.0, 6.5, 7.0
- ACT!® 4.0.2, 5.0 (2000), 6.0
- Lotus Organizer® 6.1
- Microsoft Outlook Express 5.0, 6.0
- Novell® GroupWise® 6.0.1, 6.5.4 or higher and 7.0
- ASCI Importer/Exporter
- Yahoo! Autosync
How do I install the PIM software?
INSTALL SYNCHRONIZATION SOFTWARE BEFORE CONNECTING YOUR BLACK BERRY smartphone TO YOUR PC.
- Use the USB cable located in the shipping box and connect it with an open USB slot on your PC.
- Install the BlackBerry Desktop Software CD and follow the instructions and answer the questions it asks you during the installation process.
- The software will ask you to identify your primary PIM application/software and request which features you want to synchronize (for example, you can configure it to sync your address book and calendar, but not memos or tasks).
- Now you can connect your BlackBerry to the USB or serial port cable connected to your PC.
- It will also ask you when you want to synchronize – automatically or manually when you plug in the BlackBerry to the computer via USB cable.
- Select BlackBerry desktop and click “Intellisync” to initiate synchronization and follow the prompts.
Note: If you have placed a security password on your smartphone, you will be prompted to enter it on the PC before proceeding to sync command.
Accessories
How do I get accessories for my BlackBerry smartphone?
If purchasing accessories from a retail electronics store, seek accessories for the BlackBerry 8830 World Edition smartphone.
Support
How do I reach customer service and technical support and when are they available?
If you have any questions or need help, please call Cbeyond Customer Suport at 1-866-424-5100 Monday through Friday or email
mobile.care@cbeyond.net.
You can also access the
Find-it-Fast Answer Center at
www.cbeyondonline.net to get access to our
searchable answer database.
