Legal

If for any reason, within the first 30 days of service, you decide you do not want to keep your wireless handset, you may cancel your service and receive a refund¹ if the device you are returning is in good condition. If however, you return a device that is damaged, you will be charged the full retail price of the handset less the amount you paid for the handset. To receive a refund, you must contact Cbeyond Customer Care by phone (email notifications will not be accepted) to cancel your service. Cbeyond customer Care will provide you with a return authorization number ("RMA number") and instructions on how and where to return your equipment. Equipment received without an RMA number will not be accepted. Cbeyond will cancel your service and credit your account accordingly. Please note that in order to receive a refund, you must return the entire Handset Kit to the address shown below within 30 days of canceling your service. The Handset Kit includes the original packaging for the handset, the handset itself, the charger, the handset battery, USB cables or cords, holsters, CDROMs, instruction booklets, and/or any other materials included with the handset in the original packaging. If you fail to return your Handset Kit to Cbeyond within 30 days of canceling your service or if you return a device that is damaged, you will be charged the full retail cost of the Handset Kit less the amount that you originally paid to Cbeyond for the handset.

If you cancel your BeyondMobile service after the first 30 days of service but before the expiration of your current term, Cbeyond will assess an Early Termination Fee up to $175 per terminated mobile line. To cancel your BeyondMobile service, contact Cbeyond Customer Care by phone (email notifications will not be accepted). Cbeyond Customer Care will disconnect your service within 2 business days. You are responsible for all charges including voice minutes, taxes and Early Termination Fee per mobile line until the point of cancellation.

¹ 30-day Money Back Guarantee only applies to the amount you paid at the time of purchase for the handset and fees related to the service, if any, but does not include a refund of any activation charges, voice minutes, shipping, taxes or handling fees. If the handset device is found not to be in its original condition, we will charge you to restore it to its original condition. Voice minutes will be billed on a pro-rata basis. You are responsible for shipping the handset device back to us at your expense.

Cbeyond Customer Care is available at 1-866-424-5100.