Careers
Launch your Sales Career with Cbeyond
Join the Cbeyond family and be a part of the world's first 100% Voice over Internet Protocol (VoIP) managed services provider, an industry leader in customer retention and one of the strongest, fastest-growing broadband providers in the nation.
We are:
- An enthusiastic group of people committed to Cbeyond's vision to be the last communications company a small business will ever need
- Talented, smart and engaged employees
- Dedicated to our small business customers
- Fiscally responsible
- Focused on customer service and delivering results
The Character of Cbeyond is to Care Relentlessly, Act Graciously, Lead Courageously and Learn Continuously. It's a simple promise we make to each other, our customers and our communities. Together, we create a supportive and dynamic environment that is poised for continued success.
Grow along with us and build a rewarding career with Cbeyond.
Sales Engineer
Post Date
10/30/2009
City
Seattle
Job Description
Responsibilities:
o Provide technical support to sales and prospective customers on Cbeyond products and services.
o Furnishes technical expertise and addresses questions from Sales prospects and sales associates, Sales Activity Managers and Indirect Channel Partners about Cbeyond's network, services, hardware, and managed services applications.
o Deliver technical training materials and lead technical training efforts in the market
o Support key initiative to drive adoption of SIPconnect interface services. Includes sales support, vendor training, customer site surveys, and service delivery support
o Provides resolution to issues regarding orders throughout the lifecycle of the customer.
o Work closely with Service Coordination Team and Field Service Engineers to ensure smooth installation and activation.
o Ensure customer expectations are set accordingly at the prospecting stage and throughout the order lifecycle.
o Works with customers to answer technical questions surrounding customer requirements to install Cbeyond services. This includes questions about voice interface requirements to IP addressing, NAT and Port Forwarding questions for full range data applications.
o Maintains activity log and provides weekly updates
o In accordance with procedures, performs administrative tasks such as writing professional presentations and documentation to customers as required.
o Frequent local travel to prospective customer sites in support of sales efforts.
Requirements
Knowledge, Skills & Abilities:
o Minimum of 5 years experience in voice / data services; to include but not limited to switched, dedicated, local, long distance and / or RBOC and Internet related services.
o Minimum 2 years experience in a Sales Engineering role, SMB focus preferred over Enterprise scale customers.
o Strong understanding of voice services, phone systems, (KEY and PBX), voice termination interfaces (analog, digital, PRI), and varying types of customer provided equipment (CPE) is highly desired.
o Strong understanding of data services to include experience with PC's, application software, LAN and HUB configurations, routers, servers, and expertise in network protocols (TCP/IP) is highly desired.
o Good foundational and current industry knowledge of VoIP services, specifically SIP and SIP trunking, QoS, and telephony issues surrounding VoIP
o Good foundational or current industry knowledge of Mobile Solutions, Hosted Microsoft Exchange, and Web Hosting preferred.
o Strong problem-solving skills, resourceful and effective in making decisions.
o Strong technical, organizational and customer support skills.
o Strong oral communications and interpersonal skills.
o Proven ability to work effectively with customers, contractors and vendors.
o Ability to manage multiple projects to completion.
o Ability to meet deadlines and deal efficiently with a fast paced environment.
Apply Now!
