Why Cbeyond
Customer Stories
Cbeyond Helps Consulting Firm Scale for Success
About Solid Source Realty
- 1,200 brokers in six locations
- Enjoyed explosive growth since opening in 2003
- Headquartered in Roswell, GA
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Business Challenges
- Obtain and deploy mission-critical communication services
- Invest in technology while reducing support personnel
- Support brokers working remotely
Results with Cbeyond
- Simplify management of all voice and data functions and access
- Control costs of support and staffing resources
- Maintain broker productivity during power outages and emergencies
Solid Source Realty sought a telecom provider who could deliver mission-critical communication services and scale them as their business grew. They also wanted a flexible service plan that was both reliable and affordable. Solid Source Realty chose Cbeyond to address a core set of requirements:
- Mission-critical communication services. Flexibility and reliability are crucial to a business that depends on constant access to data and voice communications.
- Invest in technology while hiring fewer support personnel. Solid Source sought an easy-to-maintain technology that would make minimal demands of their staff.
- Support brokers working remotely. With multiple locations and hundreds of brokers working in the field or at home, Solid Source had to find a solution that could support its team anywhere, anytime.
"Cbeyond makes managing technology and systems networking so easy that for a company our size, we still don't have a full-time, dedicated network person working on-site."
Michele Shoda
Principal Owner/Broker
The Cbeyond Solution
Impressed with the capabilities of CbeyondOnline, an online account management tool that simplifies bill payment and gives customers complete control of their account, Solid State Realty selected Cbeyond's BeyondVoice service, an integrated package of voice, mobile, and broadband Internet services.
- Cbeyond's BeyondOffice service connects entrepreneurs' homes to their offices with a direct T1 connection.
- Cbeyond's paperless Fax to Email ensures accurate fax delivery; the ability to view fax transmissions on mobile devices like the BlackBerry; and the power to file, store, and back-up important faxes electronically.
- CbeyondOnline, Cbeyond's customer control panel, offers easy management of account settings and payment options. Users can also easily reroute incoming calls at any time, or activate support for a new employee in minutes.
Results and Benefits
Cbeyond has removed the worry and headache of managing voice and data services, while minimizing support costs and demands on staff. Most of Cbeyond's productivity applications can be accessed outside the office, which is essential in the event of an outage or emergency.
- By investing in technology that requires few support personnel, Solid State Realty saves at least $65,000 annually.
- When a lightning strike shut down a branch location, agents could access their email from home through Cbeyond's Webmail service.
- Cbeyond's Fax to Email service allows brokers to handle important faxes, including signed contracts, remotely via e-mail and mobile devices.
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