Why Cbeyond
Customer Stories
Moving Up To High-Speed Access Without Spending More was a "No-Brainer"
Business Challenges
- Upgrade from dial-up service to broadband Internet access
- Move to a full-service communications provider without raising costs
- Ensure reliable customer service and simple online account management
Results with Cbeyond
- A consolidated voice and data package that includes a T1 line
- Combined voice and data cost less than previous telephone service alone
- Superior customer support and easy autopay ensure reliable service
For over 20 years, the Sales Performance Group (TSPG) has delivered incentive marketing solutions that range from sales incentives to employee and customer recognition programs. TSPG depends on the Internet to conduct its business. But when it came time to upgrade from a dial-up connection, TSPG's existing vendor couldn't deliver DSL service to their location. TSPG turned to Cbeyond for a cost-effective solution:
- Upgrade from a dial-up to high-speed Internet access. Old dial-up connection was too sluggish for TSPG's business needs.
- Move to a full-service communications provider without raising costs. TSPG sought the convenience of working with a single vendor for all their communication needs.
- Secure reliable customer service and simple online account management. TSPG was eager to save money on its communications services, but not at the expense of service and support.
"Everything is going great. We love having a T1, and I would absolutely recommend Cbeyond to other companies."
Valerie Kolkjen
The Sales Performance Group
The Cbeyond Solution
Cbeyond's BeyondVoice package upgraded The Sales Performance Group's voice and data communication services, including a T1 line.
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T1 Internet connection and a scalable calling plan for mobile, domestic long distance, and inbound toll-free calling.
- CbeyondOnline, Cbeyond's customer control panel, offers easy management of account settings and payment options.
Results and Benefits
With Cbeyond, The Sales Performance Group enjoys T1 Internet access and local and long-distance telephone service at roughly the same cost as their previous phone service alone.
- Says Valerie Kolkjen, "The fast access and the cost sold us. It was a no-brainer because we didn't have to extend ourselves any further financially, and we were getting a lot more bang for our buck."
- Lower costs haven't compromised customer service. Says Kolkjen, "While problems are rare, when they do occur or when I need help, Cbeyond takes care of me promptly."
- CbeyondOnline's automatic bill payment and easy-to-use account management tools keep administrative hassles to a minimum.
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