Why Cbeyond
Customer Stories
Real Estate Firm Eases Moves and Improves Service with IP Telephony
Business Challenges
- Acquire reliable voice system
- Facilitate two office moves in less than nine months
- Simplify support and billing for voice and data services
Results with Cbeyond
- Saved US$1,000 as a result of SIP support
- Saved US$4,500 on cable drops
- Improved customer service
When Curci Asset Management needed to relocate to temporary offices while its permanent offices were remodeled, the company asked Akins Consulting to recommend a new voice system. Curci stressed several key objectives:
- Reliability. Replace aging TDM (Time Division Multiplexing) system; the company did not want to incur the expense of moving it twice.
- Mobility. The company's executives wanted employees to have the flexibility to work from any location in the building rather than only from a designated workstation.
- Operational efficiency. The system would also need to be easy to deploy, maintain, and move.
"With the Cbeyond BeyondVoice with SIPconnect managed service, Curci enjoys a T1 connection, which is much faster than its previous DSL service; individual phone numbers for every employee; and the convenience of a single bill."
Greg Rothman
Director of SIPconnect development, Cbeyond
The Cbeyond Solution
Akins Consulting recommended a Cisco-based solution and the Cbeyond BeyondVoice with SIPconnect managed service, an integrated package of voice, mobile, and broadband Internet services:
- The Cbeyond BeyondVoice solution follows the SIPconnect specification to ensure consistent quality of service, low cost, and full-featured telephony for SIP-based voice-over-IP calls.
- Cbeyond developed the SIPconnect specification with Cisco and other industry leaders to connect its private, managed VoIP network to next-generation IP PBX systems.
- Connection to the service provider network did not require the purchase of interface cards or time-consuming integration work because both Cisco and the Cbeyond BeyondVoice service comply with the SIPconnect standard.
Results and Benefits
Akins was able to deploy the complete voice solution in just one day, and customized each employee's phone with personalized buttons and speed dial numbers:
- The built-in SIP support in the Cisco/Cbeyond solution eliminated the $1,000 cost of a separate interface card.
- The Cbeyond BeyondVoice with SIPconnect service enables each employee to have an individual phone number. Rather than dialing a main phone number and then entering an extension, Curci's customers can now dial an employee directly. Individual phone numbers also save time for Curci employees, who no longer need to answer and transfer each other's calls.
- CbeyondOnline, Cbeyond's intuitive online account management portal, simplifies support and administration with access to more than 20 productivity applications. For bill payment, all Cbeyond services are combined onto one bill, which Curci can pay online.
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