Why Cbeyond
Customer Stories
From trusted provider to trusted partner
About Converged Communication Systems
- Provides multi-site IP networks, call centers, and advanced phone system applications
- Cbeyond channel partner and customer
- Headquartered in Evanston, IL
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Business Challenges
- Make day-to-day operations more cost-efficient
- Recruit experienced talent and training new technicians
- Minimize interruptions to workflow and business operations
Results with Cbeyond
- Reduced telephony costs and simplified billing
- Personalized training on Cbeyond products
- Full voice and data services; Secure VPN
Like many Cbeyond channel partners, CCS has some very basic and very specific business challenges. CCS needed a service provider that not only delivered quality service to its customers, but could also streamline the company's own telecom operations:
- Make operations more efficient. Simplify billing and account management processes.
- Train new technicians. Help CCS do all its own customer implementations, backed up with full-service support.
- Minimize interruptions to workflow. Optimize voice and data communications between business offices and the home office.
"When we're selling to customers, we tell them 'Cbeyond cares more than other providers about getting the job done right.'"
Steve Melchiorre
Partner and Vice President of Sales, Converged Communication Systems
The Cbeyond Solution
As a channel partner, CCS was impressed with the Cbeyond business model because it offered solutions that were created specifically with small businesses in mind. The affordable array of communications solutions, like Cbeyond's mobile service offering BeyondMobile®, has helped companies like CSS expand services and control costs:
- BeyondVoice I, a combined voice and data package with unlimited local phone service, offers a symmetrical 1.5 Mbps T-1 Internet connection and a scalable calling plan for mobile, domestic long distance and inbound toll-free calling.
- SecureVPN establishes a virtual private network (VPN) allowing CCS staff to access all of their office applications remotely.
- CbeyondOnline, Cbeyond's online account management tool, and everything is packages everything into one convenient and consistent bill.
Results and Benefits
With Cbeyond, CCS built a customized communications solution that matches its business. The CCS team is now free to spend more time providing quality service to its customers and less time managing its own services:
- With packaged voice and data services, CCS monitors one bill via CbeyondOnline.
- Unlimited local calling from Cbeyond, it has ended dramatic cost fluctuations entirely and greatly reduced CCS' telephony costs.
- Through its Cbeyond channel manager, CCS was quickly certified as a Cbeyond channel partner, and team members were given personalized training to familiarize themselves with Cbeyond's solutions.
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